Button stuck on Smoktech Winder/eGo Twist?

My boyfriend got into vaping a few weeks ago, and purchased one of these from our local shop last Friday.

He used it for a few days, and then the button got stuck. Any advice?

I've seen a few videos on YouTube about taking it apart, but we're both scared to do that since it seems to be a last ditch effort for it.

He did contact the shop, but he's at work so I'm not sure if he's heard back yet or not. Do you think it'd be a problem to get them to fix it, or replace it?

Here's some pictures so you can see what's going on with it. It's angled and impossible to pop out.

 

That's what it looks like

Since I didn't pay for it, I'm hesitant to mess with it. He tried to wiggle it loose with a bobby pin, but it didn't do much good. Hopefully we'll be able to go back to the store sometime this weekend and see what they can do, but if not, they're only about $20-30 so I might surprise him with a new one.

Just hate when stuff breaks or becomes unusable.

 

Got an e-mail back from the owner last night, he said bring it in and he'll replace it.

It makes me so happy when vendors are actually nice about replacements.

I felt sort of bad having to message this guy again because a bottle I'd bought from him was cracked, and I didn't realize until I got home because the seal was keeping it from leaking out. Most of it was in the bottom of my bag when I got home, and he was super nice about replacing it so I hated to bother him again.

I know a lot of places have a no refunds/replacements policy, which I understand. It's easy to break things if you're not careful, but sometimes it happens... and since this is a KNOWN issue with these, I'm glad he's okay with replacing it.

 

The vendor he bought it from seems to think the piece underneath it slipped away. I haven't taken one of these apart before so I'm not sure what he's talking about, but the way it's angled, it's impossible to get anything in there to jiggle it out.